As a Chief Operating Officer (COO) in the banking sector, embracing Artificial Intelligence (AI) is no longer optional—it’s a necessity for staying competitive in our rapidly evolving industry. Let’s explore how AI, particularly agentic AI and Einstein GPT, is reshaping the COO’s role and the top AI use cases in banking today. The AI Impact […]
Agentic AI: From Hype to Measurable Value in ’25
Beyond AI Hype. What has been deployed that is actually working? How do you measure AI ROI? Is AI ready for primetime deployment or more research needed?
The AI Revolution in Customer Experience: How Chief Customer Officers Are Leveraging Technology in 2024 and Beyond
What do Chief Customer Officers need to know about blended AI and AI enhanced customer service to excel in today’s AI Agent and chatbot driven commerce.
Is AI capable of Breaking the Solow Paradox?
The Solow Paradox is focused on productivity improvements. How does this apply to the world of AI?
AI Replacing You? Remember the Last Tech Hype Cycles?
AI is going to replace everyone! Wrong, look at past technological innovations and how they were hyped vs. what happened. AI won’t replace people, blended AI jobs, will. Here’s how.
AI and Salesforce Einstein. Is it’s AI Ready for Deployment?
How do you know which AI products Salesforce offers? How did you figure out which ones you need vs. nice to have? This guide tells you what you need to know to get started in your evaluation of Salesforce Einstein.
Private LLM vs. ChatGPT, Which is Better Right Now?
In the rapidly evolving landscape of artificial intelligence, businesses are increasingly faced with the choice between leveraging commercial AI solutions like ChatGPT and developing their own private Large Language Models (LLMs). Each option presents a unique set of benefits and challenges, impacting areas such as data privacy, continuity, security, and cost management. While commercial AI […]
How do Salesforce CRM, Microsoft Dynamics, and Hubspot CRM Compare according to Copilot?
As a leader in the AI CRM Sales tech space I was curious how AI’s would evaluate competitive CRM/AI enhanced offerings and how likely it would be that it would be factual vs. the usual CRM marketing puffery we see on a daily basis. I was also curious how much AI “hallucination” would take place […]
10 Ways Banks are Using Generative Artificial Intelligence Right Now!
Community and Large Banks are all dipping their toe into the use of AI. Its not a question of if they will use it, rather its how? This article provides specific AI use cases for business users to follow.
Unlocking the Mysterious World of Private LLMs
What is a Private LLM? Is it critical to protecting AI data? How do you decide if you need a private LLM or not? LLM Guide to AI Risk Mitigation.