Venture Capitalists weren’t born in the Matrix but sometimes it can feel that way if you’re a startup looking for capital. They will invest in startups that have the right idea and key people to solve a big hairy problem with a large amount of potential revenue or users, needed for a successful VC exit. […]
Top 10 New Applications of AI in Sales tech ’23
2023 will go down as the year of AI in business school history books. Rarely has a new technology evolved so quickly, gained wide spread use nor stirred as much concern as Artificial Intelligence. Regardless of where people stand on the use of AI (see 1984 “The Terminator“) it is already well entrenched in the […]
Top Tips to Select the Best AI Enabled Salesforce Partner
Unless you have been like the proverbial Ostrich with its head under the sand AI is here and making its presence felt quickly! Within a couple of years it will no longer be which company is using AI, rather it will be which company isn’t? Since sales has the most scrutiny and oversight within […]
AI & Sales Process – Maximize Your Outcomes!
As a sales professional, one of the key skills that can make or break your success is how to manage and execute effective sales processes for B2B selling. In this post, I want to share some insights and best practices that have helped me grow my business and build strong relationships with my clients. Firstly, […]
Demystifying AI: Shared Tenancy vs. New Siloed LLMs – Why Understanding Matters to You!
G’day readers! Today, let’s delve into the world of artificial intelligence and unravel the complexities of shared tenancy models versus what I like to call siloed LLMs. As a thought leader in this space, I’m keen to shed light on why grasping these distinctions is crucial, especially considering the concerns I have about many SaaS […]
Paul O’Sullivan, Salesforce: Transforming work
In the wake of the generative AI (GenAI) revolution, UK businesses find themselves at a crossroads between unprecedented opportunities and inherent challenges. Paul O’Sullivan, Senior Vice President of Solution Engineering (UKI) at Salesforce, sheds light on the complexities of this transformative landscape, urging businesses to tread cautiously while embracing the potential of artificial intelligence. Generative AI […]
What Happens When A Sales Rep Takes His CRM Out For A Drink.
Microsoft adds Copilot for Sales & Service!
The Copilot for Service application integrates with customer relationship management (CRM) applications, and contact or call center applications — including Salesforce, ServiceNow, and Zendesk — to provide “guidance,” said Microsoft. The program can be trained to retrieve answers from a company’s knowledge base and from the CRM and contact center application repositories. The results, said […]
Salesforce Unveils New AI-Powered Sales Innovations to Accelerate Productivity and Growth
Salesforce has introduced new AI innovations to sales teams to narrow the gap. These innovations include: These innovations are powered by unified data that powers trusted AI, and all sales processes are integrated on a single platform. This allows sales organizations to transform how they work and shift their attention from processes to connecting with people, […]
Get More From Salesforce.com For Free!
With a large proportion of US businesses now firmly entrenched in the salesforce.com camp with regard to CRM, I thought I would suggest a few ways that salesforce users can get more from their system without necessarily needing to spend more cash. If you have a salesforce.com CRM in your business, or if you are […]